City of Naples Utilities Division

Utilities Division

Reports and Other Documents Online

The City of Naples Utilities Division is required to publish reports concerning services we provide to the public. Some of these repoerts, as well as other documents, which are available online are listed here.

Utility Bills

The Finance Department handles all billing for utility bills for the City of Naples and all areas of Collier County served by City of Naples water or sewer services. They also handle turn on/turn off requests for water through the Customer Service Desk. Just call them at 239-213-1800 with any of your billing questions, or email utilitybilling@naplesgov.com.

You can now pay utility bills online through our Online Services page.

For the current water rate schedule, click here.

Water Plant

Located at 1000 Fleischmann Blvd.
Current Plant Production 16.5 mgd.
Treatment Capacity 30 mgd.
Population Served - 65,000
Total Employees - 16

The City of Naples must obtain a Water Use Permit from the South Florida Water Management District. This permit is issued for a five-year period and is based upon the customer population projected for the next five years. The South Florida Water Management District issues this permit based upon customer population and what is considered minimal environmental affect. For example the current water use permit allows for an annual allocation of 6724 Million Gallons and a maximum monthly allocation of 685.2796.

In issuing water permits, the State not only recognized it responsibility towards existing customers & population, but also recognized it responsibility towards future customers/population. As such, they will not allow existing customers to exceed more than their share of this State resource.

Ownership & Planning

Water Resource All water in the State of Florida, whether in lakes, rivers, underground aquifers, or surface water, is in the ownership and regulatory authority of the State of Florida. Therefore, all utilization of that water resource must be specifically approved by the State. This approval is given to water purveyors, such as the City of Naples, through a five-year consumptive use permit.

Planning The City of Naples has undertaken a comprehensive review of the water supply system, the water treatment facility, and the water distribution facilities. In 1993, the City adopted a report prepared by Consulting Engineer Hartman & Associates, Inc., which analyzed the ground water resources of western Collier County as they relate to the Citys two well fields. From that analysis, it was determined that those groundwater resources could produce a safe yield, under drought conditions, of forty-five million gallons per day. In 1995, the city authorized a potable water master plan which reviewed the treatment facilities and distribution facility. This report was also prepared by Hartman & Assoc. and was presented to the City Council and adopted in 1996. This master plan identified capital improvement necessary over the twenty-year planning period through 2015. Together, these studies have prepared the City to meet the water supply needs of the franchise territory of the City of Naples.

Waste Water Funding

The City of Naples operates a Water and Sewer Utility, providing services to approximately 15,000 water and 8,000 sewer accounts within the City and in adjacent unincorporated areas of Collier County. Operated as an enterprise fund, revenues from charges to customers are required to cover costs of operations and maintenance, debt service, payment in lieu of franchise fees and the prorated cost of central administration. Also funded is capital replacement in an amount equivalent to the annual charge for depreciation of the system. Bond covenants require that the City maintain debt service coverage of 1.35 in the Water & Sewer Fund. The budget complies with the Citys bond covenants.

At the budget hearings in September 1999, City Council approved an Ordinance authorizing the City Manager to adjust water and wastewater rates annually based on the Florida Public Service Commission (FPSC) Deflator Index. This automatic annual rate adjustment of water/sewer rates will provide revenue to cover the increases in expenses due to inflation or other such factors without significantly impacting the customer. Each rate change is implemented October 1st of each year.

City Wellfields

Coastal Ridge/Goodlette Frank Road (28 wells)
Golden Gate/Golden Gate Estates (23 wells)
34 mgd capacity
45 mgd aquifer capacity
17.73 daily demand / 24.64 peak

Water Distribution

290 miles of water lines - 2 to 36
16,000 customer accounts
Repair and maintenance of water mains and water meters
Small meters (5/8 - 2) are replaced every 10 years or sooner
Large meters (3 - 8) are tested and repaired annually
Total number of employees - 21

Waste Water Plant

Plant located at 1400 3rd Ave N.
Plant Design Capacity - 10 MGD
Average daily treatment - 6.3 MGD
Produces a Class A sludge.
Total Employees - 18

Reuse System:

90 percent of the total wastewater plant flow (5.7 MGD) is reclaimed as treated water and distributed to the public for irrigation purposes.
Reclaimed or reuse water is an alternative water supply that can be used to reduce the demand on the natural groundwater supply.

Waste Water Maintenance